Effective Date: April 2, 2026
Welcome to Incline House Cleaning. By booking, scheduling, or using our cleaning services, you agree to the following Terms & Conditions. These terms are designed to ensure clear expectations, consistent service, and a positive experience for both our clients and our team.
1. Services Provided
Incline House Cleaning provides residential, vacation home, rental property, and recurring cleaning services in Incline Village and surrounding areas. Specific services may vary depending on the type of cleaning requested, property size, condition, access, and any custom instructions provided at the time of booking.
Services may include, but are not limited to:
- Standard home cleaning
- Deep cleaning
- Move-in and move-out cleaning
- Vacation rental turnover cleaning
- Seasonal cleaning
- Custom cleaning services upon request
Any service not included in the original booking may require additional time, approval, and fees.
2. Estimates and Pricing
All estimates are based on the information provided by the client, including property size, number of rooms, cleaning frequency, property condition, and requested services.
Final pricing may be adjusted if:
- The property condition requires more time than expected
- Additional rooms or areas are requested
- Additional services are added
- The home has excessive dirt, debris, pet hair, clutter, or buildup
- Access delays or special circumstances impact service time
Incline House Cleaning will make reasonable efforts to communicate any pricing changes before completing additional work.
3. Booking and Scheduling
Appointments are scheduled based on availability. While we do our best to arrive within the scheduled service window, arrival times may vary due to weather, traffic, road conditions, parking, prior appointments, or other unforeseen circumstances.
For vacation rental turnovers or time-sensitive cleanings, clients are responsible for providing accurate checkout/check-in times and access instructions in advance.
4. Property Access
Clients must provide safe and reliable access to the property at the scheduled service time. This may include keys, lockbox codes, smart lock access, gate codes, parking instructions, or other entry details.
If our team is unable to access the property at the scheduled time, a cancellation or lockout fee may apply.
Incline House Cleaning is not responsible for delays or incomplete service caused by inaccurate access information, locked doors, unavailable keys, security system issues, or restricted parking.
5. Cancellations and Rescheduling
We understand that plans change. To avoid a cancellation fee, please provide at least 48 hours notice before your scheduled appointment.
Late cancellations, same-day cancellations, or lockouts may be subject to a fee.
Recurring clients who frequently cancel or reschedule may be subject to changes in scheduling priority or service availability.
6. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing.
Invoices not paid by the due date may be subject to late fees, paused service, or cancellation of future appointments.
For recurring clients, vacation rental owners, or property managers, custom billing terms may be arranged in advance.
7. Satisfaction Policy
Your satisfaction is important to us. If you are not satisfied with an area cleaned, please contact us within 24 hours of service completion.
We will review the concern and, when appropriate, schedule a return visit to address the issue. Incline House Cleaning does not offer refunds for services already completed, but we will make reasonable efforts to correct any service-related concerns.
Complaints reported after the stated timeframe may not be eligible for a complimentary return visit.
8. Client Responsibilities
To help us provide efficient and thorough service, clients are asked to:
- Provide accurate service details at booking
- Secure pets before our arrival
- Remove fragile, valuable, or sentimental items from cleaning areas
- Pick up excessive clutter before service
- Provide working utilities, including water and electricity
- Notify us of any special surfaces, materials, or cleaning restrictions
- Provide safe access, parking, and entry instructions
Our team is not responsible for cleaning areas that are inaccessible, unsafe, heavily cluttered, or blocked.
9. Pets
We are happy to clean homes with pets. However, pets must be safely secured during the appointment for the protection of both the pet and our cleaning team.
Incline House Cleaning is not responsible for pets that escape, hide, become stressed, or interfere with cleaning while our team is present.
Excessive pet hair, stains, odors, or waste may require additional fees.
10. Health and Safety
Our team reserves the right to refuse or discontinue service if a property presents unsafe or unsanitary conditions, including but not limited to:
- Hazardous materials
- Human or animal waste
- Mold or biohazards
- Pest infestations
- Unsafe structures
- Aggressive animals
- Excessive clutter or hoarding conditions
- Exposure to illness or unsafe indoor conditions
If service cannot be completed due to unsafe conditions, cancellation or partial service fees may still apply.
11. Damages and Breakage
Incline House Cleaning takes care when working in your home. If accidental damage occurs, it must be reported within 24 hours of service completion.
Incline House Cleaning is not responsible for:
- Pre-existing damage
- Improperly installed fixtures
- Loose, unstable, or fragile items
- Normal wear and tear
- Items not properly secured
- Damage caused by cluttered or unsafe conditions
- Surfaces previously damaged by improper products or maintenance
Clients are encouraged to notify us in advance of delicate items, specialty materials, antiques, natural stone, unsealed surfaces, or manufacturer-specific cleaning requirements.
12. Specialty Surfaces and Materials
Certain surfaces require special care, including marble, granite, quartz, hardwood, stainless steel, brass, copper, natural stone, antique finishes, and custom fixtures.
Clients are responsible for informing Incline House Cleaning of any special cleaning instructions or product restrictions. If no special instructions are provided, our team will use professional judgment and standard cleaning practices.
13. Supplies and Equipment
Incline House Cleaning may provide cleaning supplies and equipment unless otherwise arranged. If the client requests specific products or provides their own supplies, Incline House Cleaning is not responsible for the effectiveness or impact of those products.
We reserve the right to decline use of any product we believe may be unsafe, ineffective, or damaging.
14. Photos and Documentation
For quality assurance, training, damage documentation, or vacation rental turnover records, Incline House Cleaning may take limited photos of completed work, property conditions, or service-related issues.
Photos will not include personal or sensitive information whenever reasonably possible and will not be used publicly without permission.
15. Recurring Service
Recurring service appointments are offered based on availability and may include weekly, bi-weekly, monthly, or custom schedules.
Recurring pricing is based on maintaining the property at a consistent level of cleanliness. If service is skipped, delayed, or canceled for an extended period, additional time or fees may be required at the next appointment.
Incline House Cleaning reserves the right to adjust recurring service rates with advance notice.
16. Vacation Rental and Turnover Services
For vacation rental turnover services, clients or property managers are responsible for providing accurate booking calendars, guest checkout/check-in times, laundry instructions, supply expectations, and property-specific requirements.
Incline House Cleaning is not responsible for issues caused by guest damage, missing supplies, late checkouts, early check-ins, utility outages, contractor delays, or inaccurate booking information.
Additional fees may apply for excessive guest messes, extra laundry, damaged items, trash removal, restocking, or emergency scheduling.
17. Weather and Road Conditions
Because Incline Village and the surrounding Tahoe region can experience snow, ice, traffic, and seasonal weather impacts, appointments may occasionally need to be adjusted for safety.
Incline House Cleaning will make reasonable efforts to communicate delays or rescheduling needs as soon as possible.
18. Limitation of Liability
Incline House Cleaning’s liability is limited to the cost of the service provided for the appointment in question, except where prohibited by law.
Incline House Cleaning is not liable for indirect, incidental, special, or consequential damages, including loss of rental income, missed guest check-ins, personal inconvenience, or third-party claims.
19. Changes to These Terms
Incline House Cleaning may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
20. Contact Us
For questions about these Terms & Conditions or our cleaning services, please contact us:
Incline House Cleaning
811 Tahoe Boulevard
Incline Village, NV 89451
Email: service@inclinehousecleaning.com
Phone: 775-832-4853